- Title
- The impact of cognitive conflict on team performance
- Creator
- Mitchell, Rebecca; Nicholas, Stephen; Boyle, Brendan
- Relation
- 13th Asian Pacific Management Conference. Proceedings of the 13th Asian Pacific Management Conference (Melbourne 18-20 November, 2007) p. 150-156
- Relation
- http://www.infotech.monash.edu.au/research/centres/cdsesr/apmc/proceedings.html
- Publisher
- Monash University
- Resource Type
- conference paper
- Date
- 2007
- Description
- The results of research on diversity in teams suggest that it offers both a great opportunity for organisations as well as an enormous challenge, however, current research is plagued by a lack of overall consistency, indicating that the relationship between diversity and team performance is not well understood. This study examines the components of cognitive conflict in order to assess whether construct operationalisation may explain this inconsistency. Analysis of the existing operationalisations of cognitive conflict reveal that it incorporates both disagreement about information and reasoning, and debate of rival hypotheses or recommendations. We propose that functional diversity leads to cognitive disagreement but not debate, and that debate enhances knowledge creation, with which cognitive disagreement shows no relationship. Our results support these hypotheses, which provide a powerful explanation for the contrary results found by researchers investigating cognitive conflict. Given that extant measures of cognitive conflict include scale items which measure both debate and cognitive disagreement, cognitive conflict may be viewed as an aggregate measure of these two distinct constructs. This study contributes to research on diversity and conflict by providing an explanation for contrary results, and by providing a detailed operationalisation of cognitive conflict and its component constructs. It also contributes to research into creativity and innovation by providing insight into the dynamics underpinning knowledge sharing and creation.
- Subject
- knowledge creation; teams; conflict
- Identifier
- uon:6566
- Identifier
- http://hdl.handle.net/1959.13/804253
- Language
- eng
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