Examining determinants of cross buying behaviour in retail banking
- Creator: Tung, Brian , Carlson, Jamie
- Resource Type: journal article
- Date: 2015
Modeling a formative measure of relationship quality and its effects: evidence from the Hong Kong retail banking industry
- Creator: Tung, Brian , Carlson, Jamie
- Resource Type: journal article
- Date: 2013
Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry
- Creator: Carlson, Jamie , Tung, Brian
- Resource Type: conference paper
- Date: 2011
Examining the effect of relationship quality in the Hong Kong retail banking sector
- Creator: Tung, Brian , Carlson, Jamie
- Resource Type: conference paper
- Date: 2010