Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study
- Creator: Guan, Shuqi , Chao, Chih-Wei (Fred) , Tian, Feng
- Resource Type: journal article
- Date: 2024
Examining holistic customer experiences in social media communities and its effects on consumer behaviour: an application in the public health sector
- Creator: Alzahrani , Mohammed Saeed J
- Resource Type: thesis
- Date: 2023
Return on Investment of Complaint Management: A Review and Research Agenda
- Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
- Resource Type: journal article
- Date: 2023
The influence of customer three-stage experience on purchase intention of derivative works in service-intensive industry
- Creator: Guan, Shuqi
- Resource Type: thesis
- Date: 2023
Measuring Tourist Festival Experience: Development and Validation of the PHF-TX Model
- Creator: Olivier, Lizette , Carlson, Jamie , Rahman, Syed Mahmudur , Rosenberger III, Philip J.
- Resource Type: journal article
- Date: 2022
SafeCX: a framework for safe customer experience in omnichannel retailing
- Creator: Rahman, Syed Mahmudur , Carlson, Jamie , Chowdhury, Noman H.
- Resource Type: journal article
- Date: 2022
Working with the Australian cinema industry to understand the movie-going experience
- Creator: Weaving, Simon , Hight, Craig , Nobes, Karen , Pasvolsky, Claire
- Resource Type: journal article
- Date: 2020
Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
- Creator: Carlson, Jamie , Rahman, Mohammad M. , Taylor, Alexander , Voola, Ranjit
- Resource Type: journal article
- Date: 2019
Value-in-use creation through resource integration: an exploratory study of international doctoral students
- Creator: Ghavami, Sara
- Resource Type: thesis
- Date: 2018
The weight of the saddened soul: the bidirectionality between physical heaviness and sadness and its implications for sensory marketing
- Creator: Hung, Yu-chen , Zheng, Xue , Carlson, Jamie , Giurge, Laura M.
- Resource Type: journal article
- Date: 2017
A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions
- Creator: Carlson, Jamie , Rosenberger III, Philip J. , Rahman, Mohammad M.
- Resource Type: journal article
- Date: 2016
Epilogue to the special issue and reflections on the future of engagement research (commentary)
- Creator: Hollebeek, Linda D. , Conduit, Jodie , Sweeney, Jill , Soutar, Geoffrey , Karpen, Ingo O. , Jarvis, Wade , Chen, Tom
- Resource Type: journal article
- Date: 2016
Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective
- Creator: Carlson, Jamie , Rahman, Mohammad M. , Rosenberger III, Philip , Holzmüller, Harmut H.
- Resource Type: journal article
- Date: 2016
Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destination
- Creator: Carlson, Jamie , Rosenberger III, Philip J. , Rahman, Mohammad M.
- Resource Type: journal article
- Date: 2015
An exploration of e-satisfacton in B2B2C website in the e-tourism strategic alliance network
- Creator: Liew, Mook Lam
- Resource Type: thesis
- Date: 2011